Session shows “Syncing” or won’t start

What you might see

• A message that the previous session is still syncing or being processed.
• A long wait before a new session can start.
• An option to skip or start fresh after a timeout.

What to do first

1. Wait 30–60 seconds — short delays can happen on poor networks.
2. Check connection; switch from Wi-Fi to data or vice versa if you keep failing.
3. If the app offers a dismiss / start new action after a clear timeout, use it only if you’re comfortable losing unsynced context; your org may have policies on this.
4. Close extra tabs or apps that might be using the microphone if the session never connects.

When to ask for help

• You never get a session to start after multiple tries on different networks.
• You get repeated errors (screenshot without tokens if the team asks for one).
• Multiple days in a row with the same block.

What to tell support: your store/region (as appropriate), what button you used, and whether you were returning after a dropped call. Don’t include passwords.